Please read these terms and conditions below very carefully to prevent any unfavorable surprises in future. When you are placing an order, you are sought to accept all of the terms and conditions.
Punjabroyals.com reserves the rights to add, edit or remove any of the terms and condition with or without any prior notice to any of its associates i.e. customers, investors, suppliers and service partners like shipping etc.
Shipping Cost Calculation
Shipping cost is additional with purchase of each individual item. But if you order multiple items in single order you get reduced shipping cost overall.
Please also note that the shipping rates are weight based and all weights will be rounded up to the next 500 grams. The minimum shipping cost will be calculated in slot of 500 grams.
International shipping and handling rates is based on the size of your order: the larger you order, the lower the rate.
VAT & Custom Duties
VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.
International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.
They are entirely your responsibility. The courier company in your country may also charge some additional service charges for e.g. - informal entry fees, handling fee etc. over and above custom duty on case to case basis, and customer has to bear all these additioal fees in their country.
Shipment Carriers
Punjabroyals use the best shipping agencies and companies to deliver your package on time and in perfect conditions, but reserves the rights to use/ change the carrier.
Express delivery options are available too but on additional charges and the charges could vary on the order size, so please write to sales@Punjabroyals.com for any such details.
Order Tracking
Punjabroyals generally send the order status notifications/ alerts time by time to all of its clients, during order processing and delivery phase but, order tracking details could make you available on request if you want to track your order yourself.
Fast Track Order Processing
Generally we take around 15 days to prepare your order and 7-10 days to deliver it to your shipping address.
In case you need us to prepare your order on fast track (generally in case of time shortage at client end), the Fast Track Order Processing will be subject to additional charges and could vary to each order individually. Please write at sales@Punjabroyals.com in case you need any help in such case.
Products & Availability
Punjabroyals reserves the rights to remove or alter any product offering with or without any prior notice to anyone. Any item ordered by customer is subject of availability. In case of unavailability of any exact product, Punjabroyals reserves the rights to deliver the next best alternative product with or without notification.
Punjabroyals.com also protects the rights of customers so we always ask you before delivering any alternative product(s), but don't bear any claims of bad delivery.
You can ask us for money back in case you don't want to accept the next best alternative product but only before we dispatch any order to you. Once dispatched, no money back claim would be entertained and only replacement warranty will be in active mode.
Product Pricing
Punjabroyals reserves the rights to change/ alter the prices of product(s) anytime with or without prior notice to anyone. We reserve the rights to apply / reduce or remove any additional taxes as applicable by Indian Company Act.
Replacement/ Return/ Refund Policy
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In case you did not find the right information about your problem or doubt you can write to us at sales@Punjabroyals.com for special attention to your problem. We ensure you that your problem will be taken best care of.
*All disputes are subject of Jodhpur Jurisdiction Only.
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